App, account, upload, analysis, or billing help
Include your device model, operating-system version, UNFORCE app version, and a short description of what happened.
Customer & technical support
Support for UNFORCE.
Help with sign-in, uploads, analysis, subscriptions, privacy, and account or data deletion. Reach a real support channel without sharing sensitive credentials.
Choose the right channel
Email is the fastest route. We aim to reply within one to two business days. Privacy and deletion requests may require a limited ownership check before account-linked data is disclosed or removed.
Access, correction, deletion, or privacy rights
Use this channel for account deletion, data-only deletion, access requests, consent, and questions about the Privacy Policy.
No longer control the account email?
Contact support@unforce.io from an address you can access and ask for alternate ownership verification. We will explain the minimum information needed; never send a password, sign-in code, or payment-card details.
Technical support
Give us enough context to reproduce the issue while keeping your account and footage private.
Sign-in and account access
Tell us which sign-in method you use and the exact error text. Do not send a password or one-time verification code.
Video upload and processing
Include the session identifier if it is visible, the approximate video length, and whether the issue occurred during upload, processing, or report viewing.
Analysis and coaching debriefs
Describe the racket sport, filming angle, and the result that needs review. Do not attach private footage unless support provides an approved channel.
Subscriptions and billing
State whether the purchase was made through Google Play, Apple, or the web. Share an order identifier only when requested, never full payment details.
Account and data management
You can permanently delete the full account or ask us to remove selected uploads and derived data while keeping the account.
Delete the account and account-linked data
In UNFORCE, open Settings, find Your data (the account controls), choose Delete account, and confirm. If the app is unavailable, use the official email path.
Remove selected data and keep the account
Email privacy@unforce.io with subject [Data Deletion Request] and identify the sessions, videos, or derived data to remove.
Subscriptions are canceled separately
Do not assume deleting an account cancels an active subscription. Cancel it first through Google Play, Apple, or the web billing portal where you purchased it. The deletion page gives the store paths.
Before you email
A concise request helps us resolve the issue without asking you for unnecessary personal data.
- Write from the email associated with the UNFORCE account when possible.
- For technical help, include device model, operating system, app version, and steps to reproduce.
- For full deletion, use subject
[Account Deletion Request]. - For selected-data deletion while keeping the account, use subject
[Data Deletion Request]. - Never send a password, verification code, full payment details, or unrequested private video.