Response target
We aim to respond to email requests within one to two business days. The verification step protects the account from an unauthorized deletion request.
Official account & data deletion instructions
Permanent deletion
Delete your UNFORCE account and data.
Delete in the app, request full account deletion by email, or remove selected data while keeping your account. The paths below work even if UNFORCE is no longer installed.
Delete in the app
This is the fastest path when you can sign in. Review the warning carefully: deletion is permanent and cannot be undone.
- Open the UNFORCE app.
- Open Settings.
- Under Your data (the account controls), choose Delete account.
- Review the permanent-deletion warning and confirm.
What happens next
The active account credentials and profile email are removed immediately after confirmation. Removal also begins immediately for the active product data listed below; backup and export windows are disclosed under Retention and timing.
Delete by email without the app
Use this path if you uninstalled UNFORCE, cannot access the settings screen, or otherwise cannot complete deletion in the app.
- Email support@unforce.io or privacy@unforce.io, preferably from the address on the UNFORCE account.
- Use the exact subject
[Account Deletion Request]. - Include the account email address and clearly request permanent account deletion. Never send your password or verification code.
- Complete a limited ownership check if requested. The active deletion is immediate once verification is complete.
Lost access to the account email?
Contact support@unforce.io from an address you control and ask for alternate ownership verification. We will explain the minimum information needed.
Delete data but keep the account
A data-only request removes the selected data you identify and does not delete the account unless you explicitly request full account deletion.
Use a different subject
Email support@unforce.io or privacy@unforce.io with subject [Data Deletion Request]. Identify the sessions, uploaded videos, or derived data you want removed.
Before deletion: cancel subscriptions separately
Account deletion and subscription cancellation are separate actions. Do not assume deleting your account cancels active billing. Cancel through the place where you purchased UNFORCE before deletion.
Cancel an Android subscription
Open Play Store → profile icon → Payments & subscriptions → Subscriptions → UNFORCE → Cancel subscription.
Cancel an iOS subscription
Open Settings → your name → Subscriptions → UNFORCE → Cancel Subscription.
Cancel through the billing portal
Use the UNFORCE web billing portal. If you cannot access it, email support@unforce.io before deleting the account.
Tell us where you subscribed
Contact support@unforce.io and state whether the purchase was through Google Play, Apple, or the web. Never send full payment-card details.
Data deleted
A full account deletion removes the following account-linked data from active UNFORCE product systems.
Account data
- Account profile, including the active profile email
- Account credentials
- Primary user analytics linked to the active account
Video and coaching data
- Uploaded racket sport videos
- Rally segmentations
- Unforced error tags
- Video coaching debriefs
Service-provider deletion
AxAySports deletes account-linked data in systems it controls and, where a service provider holds that data for AxAySports, uses the provider's supported deletion controls or directs the provider to delete it, subject to the timelines and narrow retention described below.
Retention and timing
The active profile is removed immediately after confirmation or completed verification. Limited operational records do not keep the account active or permit normal product access.
Active account and primary stores
Active credentials and profile email are deleted immediately. Uploaded media and primary user analytics are removed immediately from active product stores, together with the listed active coaching data.
Previously generated export archives
If you previously generated a user-data export, that archive may persist for up to seven days before its scheduled expiry and deletion.
Backup purge
Complete cascading purge of backup copies occurs within 30 days. Backups are not available for normal product use during this period.
Financial and legal records
Limited transaction records may be retained only as required by applicable tax and accounting laws. They are not retained for product analytics or marketing.
Narrow operational records
Minimal security, fraud-prevention, audit, deletion-confirmation, notification, upload-authorization, and transactional email-delivery records may be retained only as necessary to meet legal or security obligations and document completion. Support correspondence is separate from the active profile and may be retained only as needed for support, legal, security, or dispute-resolution obligations.
The narrow retained records above do not keep the account active. The active profile email and credentials, uploaded videos, rally segmentations, unforced error tags, coaching debriefs, and primary active analytics are deleted as stated.
Questions about deletion?
Review UNFORCE Support or the Privacy Policy. Email support@unforce.io for account help or privacy@unforce.io for privacy questions.